Someone answers, at every location
A staffed and managed desk for the calls, texts and bookings your locations cannot get to. We run 40 receptionists across 300 salon locations today, open to close — one receptionist per 7.5 locations.
A support desk, staffed and managed
Phones, inbox, bookings, and support. For any business where someone has to answer.
Your locations
The FERO desk
They work inside your booking software and your phone system, following SOPs written for your business, across whatever hours you need covered.
agents, depending on call volume and coverage hours. A coverage manager is included at every size.
What you get back
Starting at
Two full-time agents plus a coverage manager who owns onboarding, holds your KPIs, and works directly with your point of contact. The manager is included.
Need less coverage than that? Smaller desks are quoted on the call.
Two full-time agents is 80 staffed hours a week. We set the window with you, and widen it by adding agents.
What they handle:
AI voice and text, if you want it
We design and build the AI layer too: a voice agent that answers the phone and a text agent that handles inbound SMS and web chat. Run it in front of the desk to take first contact, or behind it to draft replies. The people stay for everything it should not decide.
Priced on top of the desk, scoped and quoted on the call.
Already have a phone system and a booking platform? We staff into it. Don't have one? We'll build it.
Running today
40 receptionists
across 300 salon locations, answering calls and texts from open to close. That is one receptionist per 7.5 locations.
Also running today
3 receptionists
across a two-location medspa brand. The same model works at two locations and at three hundred.