You hold the keys
Handing an assistant your calendar, your clients and your systems is the part that decides whether this works. Here is exactly how we handle it, and what we do not claim.
Handing over the keys is the hard part
Your calendar, your clients, your systems. Here is how we handle that.
Month-to-month contract and mutual NDA
A signed service agreement and a mutual NDA, both in place before your assistant sees a single system. The agreement runs month to month.
Screened people, hidden credentials
Every placement is background checked. Logins live in a shared 1Password vault, so your assistant signs in without ever seeing the password, and access dies the day they roll off.
Time off, and turnover, never leave a gap
We cross-train a backup on your account and document SOPs for the tasks that matter. That holds coverage when someone takes a week off, and it means a resignation costs you a handoff instead of a restart. Your assistant is employed by FERO, so backfilling one is our problem to solve.
A named manager, and a 30-day fit window
One person owns your rollout and your KPIs. If the fit is wrong we name a replacement and cover the handoff, at any point. Inside the first 30 days the ramp overlap is free too.
What we do not claim
FERO holds no security certification. We are not SOC 2 audited and we are not ISO 27001 certified, and we would rather tell you that here than let you find out during a vendor review. What we do instead is give you the controls that matter most when the work is done inside your own systems: your business owns the credential vault, your assistant signs in without ever seeing a password, and access ends the day they roll off your account.
If your legal or compliance team needs something in writing before a system-wide rollout, ask on the call and we will put together a vendor summary for them.